Freshdesk vs Gorgias — 2026 comparison
A side-by-side look at how Freshdesk and Gorgias compare on score, real user ratings, pricing and features.
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The verdict
Freshdesk and Gorgias are both Help Desk Software options worth comparing. Gorgias ranks higher in our editorial score (88 vs 86 out of 100). Freshdesk has the larger review base (7,521 reviews across 3 sources). Freshdesk is best for SMBs wanting an easy, cost-effective help desk; Gorgias is best for shopify and e-commerce support teams. Starting price: Freshdesk Free tier; from $19/agent/mo, Gorgias From $10/mo. See the full breakdown below, then read each review before you decide.
Pick Freshdesk if…SMBs wanting an easy, cost-effective help desk
Pick Gorgias if…shopify and e-commerce support teams
Side by side
| Freshdesk | Gorgias | |
|---|---|---|
| Our score | 86/100 | 88/100 |
| User consensus | 4.4/5 (7,521) | 4.6/5 (697) |
| Starting price | Free tier; from $19/agent/mo | From $10/mo |
| Best for | SMBs wanting an easy, cost-effective help desk | shopify and e-commerce support teams |
| Omnichannel ticketing | ||
| Automation & SLAs | ||
| Knowledge base / self-service | ◑ | |
| ITSM (change/asset) | ◑ | – |
| Free tier | – | |
| Reporting & analytics | ◑ | – |
Freshdesk
- Intuitive, clean UI that agents pick up quickly
- Cost-effective for SMBs with solid ticketing automation
- – Limited UI/workflow customization
- – Better reporting and advanced features locked to higher tiers
Gorgias
- Best-in-class Shopify, BigCommerce, and Magento integration surfaces order data inside every ticket
- Rules, macros, and AI automation noticeably cut repetitive response work
- – Pricing tied to monthly ticket volume can rise sharply for high-volume stores
- – Reporting and analytics are shallower than reviewers would like