Aircall vs Five9 — 2026 comparison
A side-by-side look at how Aircall and Five9 compare on score, real user ratings, pricing and features.
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The verdict
Aircall and Five9 are both Call Center Software options worth comparing. Aircall ranks higher in our editorial score (90 vs 83 out of 100). Aircall has the larger review base (3,139 reviews across 3 sources). Aircall is best for small teams that want calling live in a day; Five9 is best for outbound-heavy teams that need a proven dialer. Starting price: Aircall From $30/user/mo, Five9 From $159/mo. See the full breakdown below, then read each review before you decide.
Pick Aircall if…small teams that want calling live in a day
Pick Five9 if…outbound-heavy teams that need a proven dialer
Side by side
| Aircall | Five9 | |
|---|---|---|
| Our score | 90/100 | 83/100 |
| User consensus | 3.9/5 (3,139) | 3.8/5 (1,833) |
| Starting price | From $30/user/mo | From $159/mo |
| Best for | small teams that want calling live in a day | outbound-heavy teams that need a proven dialer |
| Inbound routing (IVR/ACD) | ||
| Outbound dialing | ◑ | |
| Recording & monitoring | ||
| Real-time & historical analytics | ||
| Omnichannel (chat/SMS) | ◑ | |
| CRM integration |
Aircall
- Fast to set up with clear call quality and an easy interface
- Extensive CRM and helpdesk integrations available out of the box
- – Per-seat cost climbs quickly once add-ons and seat minimums are included
- – Customer support and billing practices draw repeated criticism
Five9
- Reliable, feature-rich platform that handles high call volumes and complex routing
- Intuitive agent interface that most users learn quickly
- – Pricing runs high and contract terms feel inflexible to smaller buyers
- – Support and occasional connection reliability draw recurring complaints