Five9 is a full-stack CCaaS platform whose inbound ACD/IVR and outbound dialing are trusted by high-volume teams. Reviewers value its breadth and reliability at scale but flag premium pricing and uneven support responsiveness.
Pros & cons
Pros
- Reliable, feature-rich platform that handles high call volumes and complex routing
- Intuitive agent interface that most users learn quickly
Cons
- – Pricing runs high and contract terms feel inflexible to smaller buyers
- – Support and occasional connection reliability draw recurring complaints
What users really rate it
Our 3.8/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.2 / 5 | 484 |
| G2 | 4.1 / 5 | 618 |
| Trustpilot | 3.4 / 5 | 731 |
| Consensus | 3.8 / 5 | 1,833 total |
Key features
- Inbound routing (IVR/ACD)
- Outbound dialing
- Recording & monitoring
- Real-time & historical analytics
- Omnichannel (chat/SMS)
- CRM integration
How Five9 compares
See Five9 next to the other Call Center Software we reviewed:
AircallOur score 90/100 · 3.9/5 users
TalkdeskOur score 89/100 · 3.8/5 users
RingCentral Contact CenterOur score 87/100 · 4.3/5 users
Genesys Cloud CXOur score 81/100 · 4.4/5 users
See the full Call Center Software comparison
Five9 head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate Five9. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try Five9?
Check current pricing and plans on the official site.