ConnectWise Automate is a highly customizable RMM known for a powerful scripting engine and tight integration with the broader ConnectWise ecosystem. It rewards MSPs that invest in configuration, but a dated interface, complex setup and support gaps are common complaints.
Pros & cons
Pros
- Extremely powerful scripting and automation engine for standardizing tasks at scale
- Highly customizable and integrates tightly with the wider ConnectWise suite
Cons
- – Complex and time-consuming to implement and administer, with a dated interface
- – Support responsiveness and reliability draw frequent complaints
What users really rate it
Our 4.1/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.1 / 5 | 143 |
| Consensus | 4.1 / 5 | 143 total |
Key features
- Endpoint monitoring
- Patch management
- Remote access/control
- Scripting & automation
- Multi-tenant (MSP)
- – Public pricing
How ConnectWise Automate compares
See ConnectWise Automate next to the other RMM Software we reviewed:
SyncroOur score 90/100 · 4.5/5 users
AteraOur score 88/100 · 4.6/5 users
NinjaOneOur score 86/100 · 4.7/5 users
Datto RMMOur score 83/100 · 4.5/5 users
See the full RMM Software comparison
ConnectWise Automate head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate ConnectWise Automate. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try ConnectWise Automate?
Check current pricing and plans on the official site.