Gorgias vs Help Scout — 2026 comparison
A side-by-side look at how Gorgias and Help Scout compare on score, real user ratings, pricing and features.
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The verdict
Gorgias and Help Scout are both Customer Service Software options worth comparing. Gorgias ranks higher in our editorial score (88 vs 85 out of 100). Gorgias has the larger review base (697 reviews across 2 sources). Gorgias is best for shopify and e-commerce support teams; Help Scout is best for small teams wanting simple, human support. Starting price: Gorgias From $10/mo, Help Scout Free up to 5 users; from $25/user/mo. See the full breakdown below, then read each review before you decide.
Pick Gorgias if…shopify and e-commerce support teams
Pick Help Scout if…small teams wanting simple, human support
Side by side
| Gorgias | Help Scout | |
|---|---|---|
| Our score | 88/100 | 85/100 |
| User consensus | 4.6/5 (697) | 4.5/5 (661) |
| Starting price | From $10/mo | Free up to 5 users; from $25/user/mo |
| Best for | shopify and e-commerce support teams | small teams wanting simple, human support |
| Omnichannel ticketing | ◑ | |
| Automation & routing | ||
| Knowledge base | ◑ | |
| AI/agent assist | ||
| Live chat/messaging | ||
| CRM/e-commerce integration |
Gorgias
- Best-in-class Shopify, BigCommerce, and Magento integration surfaces order data inside every ticket
- Rules, macros, and AI automation noticeably cut repetitive response work
- – Pricing tied to monthly ticket volume can rise sharply for high-volume stores
- – Reporting and analytics are shallower than reviewers would like
Help Scout
- Clean, intuitive interface with minimal onboarding
- Strong shared-inbox and collaboration features
- – Reporting and analytics are limited for larger teams
- – Recurring price increases and plan changes frustrate users