Gorgias vs HubSpot Service Hub — 2026 comparison
A side-by-side look at how Gorgias and HubSpot Service Hub compare on score, real user ratings, pricing and features.
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The verdict
Gorgias and HubSpot Service Hub are both Customer Service Software options worth comparing. Gorgias ranks higher in our editorial score (88 vs 82 out of 100). HubSpot Service Hub has the larger review base (3,106 reviews across 2 sources). Gorgias is best for shopify and e-commerce support teams; HubSpot Service Hub is best for teams already on hubspot crm. Starting price: Gorgias From $10/mo, HubSpot Service Hub Free plan; from $15/seat/mo. See the full breakdown below, then read each review before you decide.
Pick Gorgias if…shopify and e-commerce support teams
Pick HubSpot Service Hub if…teams already on hubspot crm
Side by side
| Gorgias | HubSpot Service Hub | |
|---|---|---|
| Our score | 88/100 | 82/100 |
| User consensus | 4.6/5 (697) | 4.4/5 (3,106) |
| Starting price | From $10/mo | Free plan; from $15/seat/mo |
| Best for | shopify and e-commerce support teams | teams already on hubspot crm |
| Omnichannel ticketing | ||
| Automation & routing | ||
| Knowledge base | ◑ | ◑ |
| AI/agent assist | ||
| Live chat/messaging | ||
| CRM/e-commerce integration |
Gorgias
- Best-in-class Shopify, BigCommerce, and Magento integration surfaces order data inside every ticket
- Rules, macros, and AI automation noticeably cut repetitive response work
- – Pricing tied to monthly ticket volume can rise sharply for high-volume stores
- – Reporting and analytics are shallower than reviewers would like
HubSpot Service Hub
- Native HubSpot CRM link gives a unified view of contacts across sales and service
- Approachable setup and interface that teams get productive on quickly
- – Knowledge base, automation, and advanced reporting require costly higher tiers
- – Per-seat costs climb steeply as the team and feature needs grow