Five9 vs NICE CXone — 2026 comparison
A side-by-side look at how Five9 and NICE CXone compare on score, real user ratings, pricing and features.
vs
The verdict
Five9 and NICE CXone are both Call Center Software options worth comparing. Five9 ranks higher in our editorial score (83 vs 79 out of 100). NICE CXone has the larger review base (2,185 reviews across 2 sources). Five9 is best for outbound-heavy teams that need a proven dialer; NICE CXone is best for large contact centers that live on analytics and wfm. Starting price: Five9 From $159/mo, NICE CXone From $110/mo. See the full breakdown below, then read each review before you decide.
Pick Five9 if…outbound-heavy teams that need a proven dialer
Pick NICE CXone if…large contact centers that live on analytics and wfm
Side by side
| Five9 | NICE CXone | |
|---|---|---|
| Our score | 83/100 | 79/100 |
| User consensus | 3.8/5 (1,833) | 4.3/5 (2,185) |
| Starting price | From $159/mo | From $110/mo |
| Best for | outbound-heavy teams that need a proven dialer | large contact centers that live on analytics and wfm |
| Inbound routing (IVR/ACD) | ||
| Outbound dialing | ||
| Recording & monitoring | ||
| Real-time & historical analytics | ||
| Omnichannel (chat/SMS) | ||
| CRM integration |
Five9
- Reliable, feature-rich platform that handles high call volumes and complex routing
- Intuitive agent interface that most users learn quickly
- – Pricing runs high and contract terms feel inflexible to smaller buyers
- – Support and occasional connection reliability draw recurring complaints
NICE CXone
- Deep feature set with best-in-class workforce management and analytics
- Robust omnichannel routing that scales to large enterprises
- – Steep learning curve and heavy administration overhead
- – Customer service responsiveness and cost frustrate reviewers