Five9 vs RingCentral Contact Center — 2026 comparison
A side-by-side look at how Five9 and RingCentral Contact Center compare on score, real user ratings, pricing and features.
vs
RingCentral Contact Center
87/100 ours 4.3/5 users
From $65/user/mo
Visit RingCentral Contact CenterThe verdict
Five9 and RingCentral Contact Center are both Call Center Software options worth comparing. RingCentral Contact Center ranks higher in our editorial score (87 vs 83 out of 100). Five9 has the larger review base (1,833 reviews across 3 sources). Five9 is best for outbound-heavy teams that need a proven dialer; RingCentral Contact Center is best for ringcentral shops adding an affordable contact center. Starting price: Five9 From $159/mo, RingCentral Contact Center From $65/user/mo. See the full breakdown below, then read each review before you decide.
Pick Five9 if…outbound-heavy teams that need a proven dialer
Pick RingCentral Contact Center if…ringcentral shops adding an affordable contact center
Side by side
| Five9 | RingCentral Contact Center | |
|---|---|---|
| Our score | 83/100 | 87/100 |
| User consensus | 3.8/5 (1,833) | 4.3/5 (319) |
| Starting price | From $159/mo | From $65/user/mo |
| Best for | outbound-heavy teams that need a proven dialer | ringcentral shops adding an affordable contact center |
| Inbound routing (IVR/ACD) | ||
| Outbound dialing | ||
| Recording & monitoring | ||
| Real-time & historical analytics | ||
| Omnichannel (chat/SMS) | ||
| CRM integration |
Five9
- Reliable, feature-rich platform that handles high call volumes and complex routing
- Intuitive agent interface that most users learn quickly
- – Pricing runs high and contract terms feel inflexible to smaller buyers
- – Support and occasional connection reliability draw recurring complaints
RingCentral Contact Center
- Affordable pricing with broad omnichannel channels included
- User-friendly interface that makes day-to-day call management straightforward
- – Newer product with a shorter track record than established rivals
- – Advanced reporting and customization are still maturing