UKG vs When I Work — 2026 comparison
A side-by-side look at how UKG and When I Work compare on score, real user ratings, pricing and features.
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The verdict
UKG and When I Work are both Workforce Management Software options worth comparing. When I Work ranks higher in our editorial score (88 vs 82 out of 100). UKG has the larger review base (2,231 reviews across 2 sources). UKG is best for mid-market and enterprise wanting full HCM; When I Work is best for small businesses scheduling hourly shift workers. Starting price: UKG Custom quote, When I Work From $2.50/user/mo. See the full breakdown below, then read each review before you decide.
Pick UKG if…mid-market and enterprise wanting full HCM
Pick When I Work if…small businesses scheduling hourly shift workers
Side by side
| UKG | When I Work | |
|---|---|---|
| Our score | 82/100 | 88/100 |
| User consensus | 4.2/5 (2,231) | 4.5/5 (1,673) |
| Starting price | Custom quote | From $2.50/user/mo |
| Best for | mid-market and enterprise wanting full HCM | small businesses scheduling hourly shift workers |
| Shift scheduling | ||
| Time & attendance | ||
| Labor compliance | ◑ | |
| Mobile app | ||
| Demand forecasting | – | |
| Payroll integration |
UKG
- Comprehensive HR, payroll and workforce management in one platform
- Reliable payroll and centralized employee data
- – Steep learning curve and complex configuration
- – Reviewers cite support delays and rising costs
When I Work
- Employees can swap, drop and pick up their own shifts
- Fast to set up and easy for hourly teams to use
- – Occasional mobile app stability and crash issues
- – Push notifications can be unreliable