When I Work is a low-cost scheduling and time-tracking app whose self-service shift swaps and quick setup make it a small-business favorite. It is light on demand forecasting and users occasionally hit app-stability and notification hiccups.
Pros & cons
Pros
- Employees can swap, drop and pick up their own shifts
- Fast to set up and easy for hourly teams to use
Cons
- – Occasional mobile app stability and crash issues
- – Push notifications can be unreliable
What users really rate it
Our 4.5/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.5 / 5 | 1,298 |
| G2 | 4.4 / 5 | 375 |
| Consensus | 4.5 / 5 | 1,673 total |
Key features
- Shift scheduling
- Time & attendance
- ◑ Labor compliance (add-on/tier)
- Mobile app
- – Demand forecasting
- Payroll integration
How When I Work compares
See When I Work next to the other Workforce Management Software we reviewed:
DeputyOur score 90/100 · 4.6/5 users
RipplingOur score 90/100 · 4.8/5 users
Workforce.comOur score 85/100 · 4.7/5 users
UKGOur score 82/100 · 4.2/5 users
See the full Workforce Management Software comparison
When I Work head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate When I Work. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try When I Work?
Check current pricing and plans on the official site.