Smartsheet feels like a supercharged spreadsheet with forms, automation, approval workflows and dashboards on top, which suits operations teams that think in rows and columns. Its scale and collaboration features are widely praised, though reviewers cite a learning curve and pricing many find high and restrictive.
Pros & cons
Pros
- Familiar spreadsheet model with strong collaboration and automation on top
- Flexible forms, alerts and approval workflows scale to complex operations
Cons
- – Pricing is often described as high and restrictive for smaller teams
- – Advanced capabilities and premium add-ons add cost and complexity
What users really rate it
Our 4.4/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.5 / 5 | 3,527 |
| G2 | 4.4 / 5 | 22,581 |
| Trustpilot | 1.2 / 5 | 120 |
| Consensus | 4.4 / 5 | 26,228 total |
Key features
- No-code workflow/form builder
- Conditional routing/approvals
- Task tracking/dashboards
- Notifications/SLAs
- Integrations/API
- ◑ Process analytics (add-on/tier)
How Smartsheet compares
See Smartsheet next to the other Workflow Management Software we reviewed:
monday.comOur score 89/100 · 4.4/5 users
PipefyOur score 87/100 · 4.1/5 users
AsanaOur score 85/100 · 4.4/5 users
WrikeOur score 81/100 · 4.3/5 users
See the full Workflow Management Software comparison
Smartsheet head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate Smartsheet. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try Smartsheet?
Check current pricing and plans on the official site.